Terms and Conditions

Report Issues

If you have missing or damaged items, the issue must be reported to Blue Sky Laundromat within 48 hours of picking up your order from the store. This report shall be submitted to blueskylaundromats@gmail.com and shall include all of the following information unless otherwise deemed not applicable:

  1. Order number
  2. Name of garment or item 
  3. Approximate age of the item
  4. Detailed description of the condition of the item prior to incurring damage (not applicable in the case of missing items)
  5. Detailed description of the item’s condition and damage to the item after damage incurred (not applicable in the case of missing items)
  6. At least one photograph of the item showing the damage such item incurred
  7. Receipt of purchase of the item or, when such receipt is not reasonably available, other reasonable proof demonstrating the value of the item at the time it was purchased.


We are only responsible up to, not exceeding the value of the total order amount.

Damaged Items

You must email us any damages within 48 hours of receiving the damaged item. We follow the International Fabricare Fair Claims Guide for reimbursement. We are only responsible up to, not exceeding the value of the total order amount. Our support team will review and get back to you within 5 business days to notify you after your claim is being carefully reviewed.


Any report which fails to include the required information shall not be accepted by Blue Sky Laundromat and accordingly remove any and all liability of Blue Sky Laundromat for the missing or damaged item. Additionally, failure to report the missing or damaged item(s) within 48 hours shall remove any liability of Blue Sky Laundromat for the missing or damaged item. Blue Sky Laundromat shall use the report to determine, in its sole discretion, whether any refund or credit will be issued to the customer. Blue Sky Laundromat shall respond to the customer with its decision no later than 5 business days after Blue Sky Laundromat’s receipt of such report. If, after investigating the report and claim of loss or damage, Blue Sky Laundromat decides to issue a refund or credit, such refund or credit shall be issued for the value of the damaged or lost item as specified in the International Fabricare Fair Claims Guide. This guide takes into account the average life of the garment, depreciation for the age of the item, and the current replacement cost. If the customer is unable to document the age of a garment, Blue Sky Laundromat reserves the right to limit the maximum age of any garment to one year. If no current replacement cost is available Blue Sky Laundromat reserves the right to use the replacement cost of a comparable item currently available, not exceeding the value of the total order amount.



Blue Sky Laundromat are not liable for any pre-existing damage to a garment or other item and reserves the right to return any item without cleaning it if any pre-existing damage is found or if Blue Sky Laundromat has a concern about the colorfastness or the age or weakness of the fabric of such item. All refunds/reimbursements offered by Blue Sky Laundromat to the customer, must be claimed by the customer within a 30 Day period. Once the 30 day period has expired, the customer’s claim will be considered resolved and closed.

Terms and Conditions

Blue Sky Laundromat’s mission is to provide the highest quality laundromat experience and wash dry fold service. We care about each and every one of our customers. We understand your clothes can be expensive items and you are putting your trust in us to take care of your clothes. We therefore provide you with the highest level of service. Unfortunately in the laundry business damages / lost items may infrequently occur despite our best efforts.


We exercise utmost care in processing articles entrusted to us and use such processes that, in our opinion, are best suited to the nature and condition of each individual article. We take precautions to ensure that your clothes are handled and cleaned properly. Nevertheless, we cannot assume responsibility for inherent weakness of or defects in materials that were not readily apparent or reported by you prior to processing. We check all pockets prior to processing your order. However, if there are items such as crayons, pens, lipsticks, or any other items that would melt or leave a stain during the washing process, we are not responsible for any stains or any damage incurred. Ultimately, it is the customer’s responsibility to inform us of any conditions, cleaning directions given by the manufacturer, and/or special instructions regarding cleaning and/or laundering. This applies particularly, but not exclusively, to suede, leather, silk, satin, double-face fabrics, vinyl, polyurethane etc. Responsibility also is disclaimed for trimmings, buckles, beads, buttons, bells and sequins.


During the laundering process we cannot guarantee against color loss and shrinkage, or against damage to weak and tender fabrics. The company’s liability with respect to any lost or damaged article during wash and fold process shall not exceed the total cost of the order processed.


By using our service, you agree that your clothes are suitable to be washed in water, on a normal cycle, and dried using heat in a tumble dryer. We cannot be responsible for any damage to clothing that is not suitable for this standard laundering process. Similarly, we reserve the right to refuse to service items that we feel will be hazardous to our staff, for the health and safety of our team, such as items heavily soiled with human or animal waste.

Limits of Liability and Disclaimer

Blue Sky Laundromat’s liability shall be limited to general money damages in a maximum amount not to exceed the charges incurred by the customer during the term in which the damages are alleged to have occurred. This liability shall be the extent of Blue Sky Laundromat’s liability regardless of the form in which any legal or equitable action may be brought and the foregoing shall constitute the customer’s exclusive remedy. Blue Sky Laundromat disclaims all warranties, express or implied, with respect to Blue Sky Laundromat and the services rendered to the customer, including without limitation warranty of merchantability and warranty of fitness for a particular purpose.



UNDER NO CIRCUMSTANCES SHALL BLUE SKY LAUNDROMAT BE LIABLE TO CUSTOMERS OR ANY THIRD PARTY FOR INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL OR EXEMPLARY DAMAGES (EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES), ARISING FROM THIS AGREEMENT, PROVISION OF SERVICES HEREUNDER OR ACTS OR OMISSIONS OF BLUE SKY LAUNDROMAT SUCH AS, BUT NOT LIMITED TO, LOSS OF USE; LOSS OF REVENUE; ANTICIPATED PROFITS OR LOST BUSINESS; COSTS OF DELAY; PERSONAL OR PROPERTY DAMAGE, OR LIABILITIES TO THIRD PARTIES ARISING FROM ANY SOURCE.

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